Contact Us

You're important to us, and we want your experience with Extraco to be exceptional. Have a question or comment you would like to share with us? Find out how to contact us below!

Women on Phone with Card


Chat With Us
 

Online & Mobile Chat

Try our new chat feature by clicking the chat icon in the bottom right corner of the page. Chat with Extraco Digital Assistant to get answers to your most commonly asked questions. Still need help? Chat LIVE with a banker during business hours (Mon-Fri 8a-5p). Video chat is now available during regular business hours! Once you are chatting with one of our bankers, you can request to begin a video call.
 

Extraco Digital Assistant, our Virtual Assistant, is available 24/7.

 

eBank Chat

Securely chat with the banker of your choosing by logging into eBank and selecting "ChitChat" from the main menu or mobile quick links menu. 

Banker chat is available Mon-Fri 8am-5pm. 
 


Text Us
 

Help is in the palm of your hands with our SMS Chat feature. Send your questions to Extraco Customer Care via text message to 1.254.294.2323

Text chat is available Mon-Fri 8am-5pm. Please note: this number is text-only and cannot accept voice calls.

Text Us Now
 


Email Us
 

To work directly with a member of our Customer Care team, choose from one of the following:

Please do not send personal or sensitive information via this un-secure email address.
 


Call Us
 

Note: due to increased call volume, wait times are longer than usual. For faster assistance during business hours, please utilize the chat feature from our website or within your eBank app

Personal Accounts

1.866.EXTRACO (1.866.398.7226)

Business Accounts

1.855.258.0280

Phone24 - 24/7 Automated Phone Banking

1.800.522.3972

Check balances, transfer funds and make loan payments through Phone24.
 

Customer Care Hours:

  • Monday-Friday: 8 am to 11 pm
  • Saturday: 9 am to 12 pm
  • Sunday & Holidays: Closed
     

Change Your Debit Card Pin

1.800.522.3972

Debit Card Lost Or Stolen?

Report it now through:

Update Your Contact Information

Click the link below to learn how you can update your contact information with Extraco.

Learn More